Grievance Redressal Policy

Accountrix AI · Version: 1.0 · Effective: [on publication] · Last updated: 18 June 2026

Owner: Palak Jaggi & Aayush Agarwal (Grievance Officers) · Review cycle: annual

Accountrix AI is committed to resolving grievances fairly and promptly. This Policy is published in

compliance with Rule 5 of the SPDI Rules, 2011, Rule 3(2) of the IT (Intermediary Guidelines) Rules, 2021,

sections 8(9)–(10) of the DPDP Act, 2023, and Rule 14 of the DPDP Rules, 2025.

1. Grievance Officer

2. What you can raise

Any grievance regarding: the Platform or Services; our processing of personal data; a data-principal rights

request (access, correction, erasure, nomination); content or conduct on the Platform; billing; or any

alleged non-compliance with our policies or the law.

3. How to raise a grievance

• In-app: through the Data-Principal Rights Centre (grievance intake) inside your account; or
• Email: founders@accountrixai.com from your registered email, describing the issue and any relevant

details (account, transaction ID, dates).

4. Acknowledgement and resolution timelines

• Acknowledgement: we acknowledge every grievance immediately/automatically on submission, and in any

case within 24 hours.

• Resolution:
• For grievances falling under the IT (Intermediary Guidelines) Rules, 2021, we aim to resolve within

15 days.

• For data-protection grievances under the DPDP/SPDI regime, we resolve within 30 days.
• Where a matter requires more time, we will tell you why and give an expected timeline.
• For lawful court/government orders to remove or disable unlawful content, we act within 36 hours as

required; for assistance to authorised agencies, within 72 hours of a lawful order (see the Lawful

Access Request SOP).

5. Verification

To protect your data, we may verify your identity before acting on a rights request or a sensitive grievance.

6. Records

We maintain records of grievances and their resolution in an append-only log to evidence compliance and to

identify recurring issues. Filing a false or frivolous grievance is a breach of your duties under DPDP

s.15 and our Terms of Use.

7. Escalation to the Data Protection Board

If you are dissatisfied with our resolution, you may approach the Data Protection Board of India. The

official complaint channel will be published once notified by the Government.

8. Review

This Policy is reviewed annually and on any change to the applicable timelines or contact details.